Terms of Sale
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Products (“Products”) listed on our website https://www.louisxiii-cognac.com (“our Website”) to you. Please read these terms and conditions carefully before ordering any Products from our Website. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Website.
1.INFORMATION ABOUT US
https://www.louisxiii-cognac.com is a Website operated by Mail Marketing (UK) Limited (“we”). We are registered in Scotland under company number SC171868 and with our registered office at 42 Methil Street, Glasgow, Scotland G14 0SZ.
No goods are offered for sale at this Website to any person who is below legal drinking age in the country in which he or she is resident or any person resident in a country where such sale would be contrary to local law.
By placing an order through our Website you warrant that you are of a lawful age. If you are buying Products as a gift, the recipient must also be of a lawful age. This is the responsibility of the purchaser.
If our couriers are in any doubt about the age of the recipient on delivery, they may request some form of ID.
3.HOW THE CONTRACT IS FORMED BETWEEN US AND YOU
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched (the “Despatch Confirmation”).The contract between us (the “Contract”) will only be formed when we send you the Despatch Confirmation.
The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.
If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 below).
To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition and packaging in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
5. PAYMENT AND ORDER PROCESS
Purchases of alcoholic beverages are restricted to 6 (six) litres per transaction.
You can pay for Products purchased from https://www.louisxiii-cognac.com/ by using any of the following cards: Visa, MasterCard, Visa Debit, Visa Electron and Maestro/Switch, PayPal and by bank transfer. You must give us authority for payment at the time of order.
Although we have taken reasonable precautions to ensure our Website is secure, and we believe it is secure, we do not provide any undertaking nor do we accept any liability should there be a breach or failure of security.
We do not accept payment by cheque.
There are several mandatory fields which you must complete to enable us to process your order and allow us to contact you should we need to discuss your order. Please complete all fields carefully and accurately.
All card holders are subject to validation checks and authorisation by the card issuer. We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery.
The main characteristics of the goods sold through this Website are set out on the pages picturing them. Every effort has been made to display the colours of the goods as accurately as possible. However, because the colour you see will depend on your monitor we cannot guarantee that the colours of the goods purchased by you will be the same as the colours shown on your monitor.
Should we accept your order the price applicable to goods ordered by you shall be that shown on the Website at the point at which your order is placed. The period for which this price is valid is limited and we can only guarantee this price to you for orders placed that day (unless a longer period is stated specifically in the description given. The sales tax applicable to your order will depend on a number of factors which we will establish at the point of placing your order. These include the following:
- The type of goods ordered (rates may differ);
- Where the goods are to be delivered to e.g. UK, EU, outside EU;
You are responsible for paying any import or similar duties which may be levied on the export or import of the goods ordered by you.
We will notify you of acceptance of your order by email. The contract for our sale and your purchase of the goods shall be made at the place from which our despatch confirmation email is sent to you, when the email is so sent. Prior to such time there is no legal agreement in place.
The goods purchased by you will be despatched to you by the method of delivery taking into account the days of your order as follows:
Mainland UK – Next day delivery for orders received by 5pm (GMT) excluding engraved items, Jeroboam or Mathusalem
We will inform you of the non-availability of any goods ordered by you within 30 days of the date of your order and will refund your credit card the full amount paid in respect of such goods within 30 days of your order.
You may withdraw from any agreement for the purchase of goods by posting or otherwise despatching the goods to the return address indicated on them within 7 working days of their receipt by you. We will fully refund to your credit card the price (including sales taxes and delivery costs) of any goods so returned to us within 30 days of their receipt by us.
ENGRAVING TERMS & CONDITIONS:
To ensure the engraving is correct, please check all aspects of engraving message paying attention to spelling. No errors can be accepted after submission of order.
Considering that the engraving is a personalisation of LOUIS XIII 70cl, Louis XIII Magnum or glassware is done at my request in consideration, accept and a free that, except in case of flaw/defect directly caused by the engraving, no returns on these personalised items is possible.
LOUIS XIII offers the possibility to customize its decanters. It is proposed exclusively for the original 70cl and Magnum format. No other formats or limited editions are authorised.
Next day delivery is not available on engraved items. Please allow up to 5 working days for delivery, however this timeline may vary depending on levels of demand.
LOUIS XIII 70CL AND MAGNUM 150CL ENGRAVED MESSAGE LAYOUT:
The message can only include Roman alphabet characters. The message may be up to two lines long, 30 characters maximum for the first line and 40 characters maximum for the second line. The message can only be engraved in Rémy Martin font, capital letters, size 10 for 70cl and size 11 for 150cl. Only the main side of the decanter can be engraved.
Clients may ask for the following types of messages to be engraved: Name, Place (City, Country…), Date, Congratulations message (Birthday etc.), Thank You. LOUIS XIII will not endorse engravings with the following types of message: silly or puerile, crude or offensive, politically or religiously charged, written in slang or in colloquial language. Louis XIII reserves the right to decline an engraving if the latter doesn’t fit the brand image.
LOUIS XIII PILLET GLASS ENGRAVED INITIALS LAYOUT:
The engraved initials can only include Roman alphabet characters. The initials may be up to three (3) characters maximum. The initials can only be engraved in Rémy Martin font, capital letters. Only the base of the glass can be engraved. LOUIS XIII will not endorse engravings with the following types of message: silly or puerile, crude or offensive, politically or religiously charged, written in slang or in colloquial language. Louis XIII reserves the right to decline an engraving if the latter doesn’t fit the brand image.
Engraving is only available on LOUIS XIII Pillet glasses (2cl).
ENGRAVED TEXT MUST NOT :
- Be directed at young people or encourage young people to start drinking (18 years and above only).
- Emphasise the stimulant, sedative or tranquilizing effects of any drink.
- Give the impression that a drink is recommended mainly for a potential intoxicating effect.
- Give the impression that drinking is necessary for social success or social acceptance.
- Depict activities or locations where drinking alcohol would be unsafe or unwise, such as where operating machinery, driving or engaging in any activity which requires concentration for the activity to be completely safe.
- Encourage over-indulgence or excessive consumption.
- Be defamatory, threatening, discriminatory, obscene or otherwise objectionable or inappropriate.
- Contain the depictions, representation or likenesses of any personal or individual or person wo have not given his or her authorisation.
7. DELIVERY INSTRUCTIONS AND ADVICE
Deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel.
If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week - the cost of which will be passed on to the customer. If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel will incur a further delivery charge.
Please contact the local depot / post office as soon as a card is received to re-arrange delivery or collection.
8.RETURNS, REFUNDS & REPLACEMENTS
If you wish to return Products which are not faulty, please contact us on: orders@XXXX.com with details of your order within 21 days of delivery of the goods.
Any returned Products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.
We will provide a refund or provide a replacement for any Products received damaged or faulty provided we are notified within 3 working days of receipt. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full.
The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit.
Except in case of a flaw/defect directly caused by the engraving, no refund of engraved products is possible.
9.Prices, Availability and Promotions
Please note we have endeavoured to ensure the accuracy of all information on our Website. The prices payable for the Products that you order are clearly set out on our Website. All prices are quoted inclusive of any VAT payable unless otherwise stated. The price of the Products does not include the delivery charge which will be charged at the rates applicable at the date you place your order.
Prices, promotions and specifications can change without notice and Products are subject to availability.
If for any reason beyond our control we are unable to supply a particular Product we will notify you as soon as possible.
We warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which Products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
This does not include or limit in any way our liability (i) for death or personal injury caused by our negligence; (ii) under section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation; or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage (including, but not limited to, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings and/or loss of data).
https://www.louisxiii-cognac.com conforms to the applicable regulations on personal data processing and, in particular, the General Data Protection Regulation (EU) 2016/679 (hereinafter the “GDPR") and the UK Data Protection Act 1998. Any information you provide is treated in strict confidence and is stored in a secure location. We will never disclose your personal information to any other parties without your consent except to verify your identification and to deliver Products to you.
When you order from us, we require your name, address, delivery details and email address (this allows us to fulfil your order and to keep you updated about its status). We will also collect your telephone number, so we can contact you if there is a problem with your order. All payment and credit card information are processed directly via the secure payment gateway WorldPay and not entered on Remy Cointreau Shop system.
We use a technology called "cookies" as part of our normal business procedure to track patterns of behaviour of visitors to the Website. A cookie is an element of data that the Website sends to your browser that is then stored on your system. You can set your browser to prevent this happening.
You have the right to request access to the different categories of personal information that have been held in our system by sending an email to the following address: firstname.lastname@example.org.
12.Website terms and conditions
If you would like to contact us regarding Product availability or information please don’t hesitate to e-mail us direct at orders@XXXX.com.
Once a communication is received by us– this should be dealt with within one (1) working day
If sending any queries regarding an existing order, please provide us with your name, address, order number and WorldPay ID allowing us to deal with your enquiry as quickly as possible.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or any of these terms and conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
16. Entire agreement
These terms and conditions and any document expressly referred to in them constitute the entire agreement between us relating to the subject matter of any Contract and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.
We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (“Representation”) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.
Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.
Nothing in this clause shall limit or exclude any liability for fraud.
17. Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time to reflect, amongst other things, changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
18. Governing law and jurisdiction
Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Scots law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Scotland.